Consult Our Expedition Team
Talk to our local experts to plan your next high-altitude challenge.
Email us
Direct Support
Connect with our logistics team for immediate assistance with gear, permits, or custom itineraries.
Operational Hours
Mon – Fri:
08:00 – 19:00
Sat – Sun: By Appointment Only
*24/7 Expedition Support
Frequently asked questions
Have more questions? Contact us.
How do I officially secure my spot for a trek?
Once we’ve chatted and picked your perfect itinerary, we’ll send you a formal booking link. We require a 50% deposit to lock in your dates, your certified guide, and the necessary mountain permits. The remaining balance is usually settled once you arrive in Huaraz, giving you one less thing to worry about before you fly!
What payment methods do you accept (and are they secure)?
We try to keep it simple! For deposits, we accept major Credit Cards (Visa/Mastercard) through secure online platforms, PayPal, or Wire Transfers. For the final balance in Huaraz, we accept USD or Peruvian Soles in cash, or credit cards (heads up: card payments in Peru often have a small local service fee).
I’m traveling solo—can I join an existing group?
Absolutely! We love connecting solo hikers. You can join one of our “Fixed Departure” groups to share the cost and the fun. If you prefer a 100% private experience tailored to your specific pace, we can arrange that too. Just let us know your dates, and we’ll show you what’s already on the calendar.
What happens if I need to change my dates or cancel?
Life happens, we get it. If you need to reschedule, we’ll do our best to move your deposit to a new date at no extra cost (subject to availability). For cancellations, our tiered refund policy depends on how close you are to the start date. We highly recommend “Travel Insurance” that covers trip interruptions—it’s the best way to protect your investment!
Where and when do we meet before the tour starts?
We’ll host a “Pre-Trek Briefing” at your hotel in Huaraz or at our central office the evening before we head out (usually around 6:00 PM). This is where you’ll meet your lead guide, do a final gear check, and go over the weather forecast. It’s the perfect time to ask those last-minute “what if” questions over a cup of coca tea.
How quickly will I hear back from you after I reach out?
We pride ourselves on being responsive. You’ll usually get a human reply from our Huaraz office within a few hours (certainly within 24 hours). Since we are often out in the mountains, we use WhatsApp for the quickest real-time updates once you’ve landed in Peru. We’re with you every step of the way!